delivery & help
Delivery & Shipping
Delivery is via Royal Mail First Class Recorded Delivery, or Royal Mail Special Delivery depending upon the weight and value of the item. Please note that if an item is posted/shipped via Special Delivery this does not necessarily mean that you will receive the item the day after you order it due to operational reasons such as order receipt times, postal collection etc. Orders are dispatched within two working days and Special Delivery postage methods are used to ensure adequate insurance and safe keeping of the item and not for speed of delivery. However, in practice most orders are dispatched as soon as possible after receipt of the order and usually the same day.
The delivery/shipping cost is automatically calculated at the point of checkout in accordance with the weight and/or value of the item being bought. For your protection we do not offer a choice of delivery/shipping in order to ensure adequate insurance and/or tracking for the item bought.
Please note that we cannot guarantee Royal Mail delivery times which are beyond our control. However, Royal Mail advise that First Class Recorded Delivery takes between one and three days. When we dispatch an item via Royal Mail Special Delivery this should arrive the next day but the acutual time of delivery is not specified.
All international orders are shipped with signature on arrival and insurance only.
Unfortunately, if you are unable to accept delivery of the item and it is returned to us we will have to charge for re-delivery.
Every listing on our site contains a full description and every purchase of jewellery comes in its own, brand new box (unless it is still in its original box/packaging as stated in the listing description), is gift wrapped - for free - and is securely packaged for transit.
General
Our website stock is completely separate from the stock that we hold in our shops and for that reason it is not possible to see or view our website stock prior to purchase on the internet.
As our website stock is held in our warehouse facilities our shop staff are unable to answer specific questions about the details of individual website stock items. If you have a question or query about an item of stock on this website please email us and we will respond to your enquiry as soon as possible, excluding weekends and UK bank holidays.
Unfortunately, the stock in our shops is not available for purchase over the internet and cannot be paid for over the phone - even more reason to visit one of our lovely stores now!
RETURNS
Please see our Terms and Conditions page for our returns policy.
Please contact us for further information.